SunGard Energy Systems Customer Support works with each customer to establish a routine that will best address any needs and concerns during post implementation and beyond. Customers are familiarized with the Service Desk as a focal point for inquiries and issue resolution. The Help Desk is comprised of highly skilled industry, product and technical experts who are dedicated to providing excellent customer service.
 
To ensure every customer inquiry is addressed properly, each is tracked from the time contact is initiated until a jointly agreed resolution is reached.  It is the objective of Caminus Customer Support to ensure customers receive a prompt and satisfactory resolution to all concerns.

If you have already implemented a SES software product, listed below are the ways you can contact SunGard Energy Systems Customer Support.

Customer Support for ACES:

E-mail us at ACES Support
Phone us at (425) 814-4010
Help Desk Hours of Operation are 8:00 a.m. to 5:30 p.m. PST.  

Customer Support for Caminus Gas, GasMaster, GMS, GTMS, Web and WebExchange:

E-mail us at Caminus Gas Support
Phone us at (888) 989-4101
Help Desk Hours of Operation are Monday through Friday from 8:00 a.m. to 6:00 p.m. EST.   For emergency after hours assistance, leave a voice mail message at (888) 989-4101 and a customer support representative will be paged, or for immediate assistance dial (832) 922-0153.

Customer Support for Nucleus:

E-mail us at Nucleus Support
Phone Toll free at 888-989-4101
Help Desk Hours of Operation are Monday through Friday from 8:00 a.m. to 5:00 p.m. EST.  For emergency after hours assistance, dial (713) 974-9000 and voice mail will provide a number to contact a customer support representative.

Customer Support for Panorama:

E-mail us at Panorama Support
Phone us Toll Free at  (866) 559-5595, or (713) 210-8201
Help Desk Hours of Operation are Monday through Friday from 8:30 a.m. to 5:00 p.m. CST. For emergency after hours assistance, the number above will roll over to a customer support representative.
To log a call online, click here.
If you need a password please email us at marketing@energy.sungard.com.

Customer Support for ZaiNet North America:

E-mail us at ZaiNet Support
Phone us at (877) 230-6551
Help Desk Hours of Operation are Monday through Friday from 7:30 a.m. to 8:30 p.m. EST.  For emergency after hours assistance, our Customer Support representatives may be paged by dialing (877) 230-6551.

Customer Support for Zainet Europe:

E-mail us at Europe Support
Phone us at + 44 (0) 20 7337 6282
Help Desk Hours of Operation are Monday through Friday from 8:00 a.m. to 6:00 p.m. UK. 

 

Back to top